Urgent: We can't access to the frontend

#1

Hi:
Since four days , we have this error.
Version: 4.17.3
We can’t access to the frontend.

image
image1005×647 33.3 KB

In communitylog:
DBPageNotFoundError: (-30986, ‘BDB0075 DB_PAGE_NOTFOUND: Requested page not found’)
2020-02-10 08:49:36.445 INFO [rhodecode.lib.middleware.request_wrapper] IP: 192.168.224.91 GET Request to /_admin/login time: 0.011s [Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36]
[10/Feb/2020:08:49:36 +0100] GNCRN <1589> 127.0.0.1 rqt:0.012361 500 3404 “GET:/_admin/login came_from=%2F” usr:- “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36”
2020-02-10 08:49:36.501 INFO [rhodecode.lib.middleware.request_wrapper] IP: 192.168.224.91 GET Request to /_static/rhodecode/css/style.css time: 0.004s [Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36]
[10/Feb/2020:08:49:36 +0100] GNCRN <1586> 127.0.0.1 rqt:0.006196 200 0 "GET:/_static/rhodecode/css/style.css " usr:- “https://aketz.tech.ingeteam.local/_admin/login?came_from=%2F” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36”

Thanks in advance

Joseba

#2

Hi Joseba,

This is a community channel and we don’t monitor this in any way. Please use our enterprise support channel and email us at support@rhodecode.com for the next time.

The problem described here is probably damaged cache database. Simply remove the caches.

Please find rc_cache_1/2/3 files next to rhodecode.ini (maybe in data subfolder) and remove them

#3

My apologizes. I’m sorry.
I have send an email to support because this solution doesn’t work.
Anyway, thanks a lot in advance.